Flight compensation Aer Lingus:
Dublin — Santiago

How to be compensated by Aer Lingus on the Dublin (DUB) - Santiago (SCQ) line

From Dublin Airport airport, your departure with Aer Lingus to Santiago didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 1 181 km, EC Regulation 261/2004 requires Aer Lingus to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Aer Lingus Dublin - Santiago is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Santiago de Compostela Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Aer Lingus owes you 250 €.

An unexpected cancellation or a diverted flight from Dublin Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Aer Lingus to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Santiago.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dublin airport.
• Airline responsibility: The problem must be attributable to Aer Lingus (technical problem, sick crew, scheduling...).

The impact of a strike on your Aer Lingus compensation

If your Aer Lingus flight from Dublin Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Dublin Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Dublin airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Dublin Airport, Aer Lingus must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Dublin Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Aer Lingus?

The formal notice letter and the collection of evidence of delay at Santiago de Compostela Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Aer Lingus website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Aer Lingus to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Dublin - Santiago section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Aer Lingus should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Dublin Airport airport to prove their faults.