Flight compensation Aer Lingus:
Dublin — Vienna

Claim and compensation for flight Aer Lingus Dublin - Vienna

The DUB - VIE route operated by Aer Lingus experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Dublin Airport, you are protected by the EU's legal framework. The distance of 1 702 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Aer Lingus is a non-EU airline, if the flight takes off from Dublin Airport, the European regulation applies in full.

How to know if the flight Aer Lingus Dublin - Vienna is eligible?

To determine if your trip between Dublin and Vienna entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 702 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Aer Lingus to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dublin airport.
• Airline responsibility: The problem must be attributable to Aer Lingus (technical problem, sick crew, scheduling...).

The impact of a strike on your Aer Lingus compensation

When a social movement disrupts your itinerary to Vienna International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Dublin Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Dublin airport in case of prolonged wait?

If Dublin Airport airport becomes your temporary residence because of Aer Lingus, know that your essential needs must be covered by the carrier.

Your forced stay at Dublin shouldn't cost you a penny more than originally planned for your DUB-VIE trip.

Steps: how to get your 400 € from Aer Lingus?

It is strongly recommended to keep your Aer Lingus boarding pass and any communication relating to the delay suffered at Dublin Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Aer Lingus to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Dublin - Vienna section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Aer Lingus is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Aer Lingus is often more striking.