Flight compensation Aeroflot Russian Airlines:
Berlin — Moscow

Procedure: Aeroflot Russian Airlines flight compensation from Berlin to Moscow

From Berlin airport, your departure with Aeroflot Russian Airlines to Moscow didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 597 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Aeroflot Russian Airlines Berlin - Moscow is eligible?

The compensation for flight SXF-SVO is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Aeroflot Russian Airlines sold more seats than planned and you stay on the tarmac at Berlin, the 400 € compensation is automatic.

What are the conditions for Aeroflot Russian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Aeroflot Russian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aeroflot Russian Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Berlin - Moscow trip is due to an internal strike within Aeroflot Russian Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Aeroflot Russian Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Berlin airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Berlin airport, Aeroflot Russian Airlines is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Berlin and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Aeroflot Russian Airlines?

The amicable route with Aeroflot Russian Airlines to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Aeroflot Russian Airlines.

How long does it take to get the 400 € compensation?

Airlines like Aeroflot Russian Airlines sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Aeroflot Russian Airlines flight from Berlin can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Berlin - Moscow line.

In the last instance, it is the summons to court that often unlocks the payment. The company Aeroflot Russian Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.