Flight compensation Aeroflot Russian Airlines:
Berlin — Moscow

Your entitlement: Aeroflot Russian Airlines flight from Berlin to Moscow

You were due to travel with Aeroflot Russian Airlines from Berlin to Moscow and things went wrong? Regulation CE 261/2004 guarantees a payout in most cases.

With 1 603 km between Berlin-Tegel International Airport and Sheremetyevo International Airport, CE 261 guarantees a lump-sum compensation of 400€ per person.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a goodwill gesture from Aeroflot Russian Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Aeroflot Russian Airlines Berlin - Moscow is eligible?

Three conditions must be met to trigger your right to 400€: {delay exceeds 3h at Moscow|flight cancelled less than 14 days before|boarding denied} — and {the cause is attributable to|Aeroflot Russian Airlines is responsible for|the fault lies with} Aeroflot Russian Airlines.

In the case of a cancellation, if you were notified less than 14 days before your departure from Berlin, the regulation applies in the same way.

What are the conditions for Aeroflot Russian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Aeroflot Russian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aeroflot Russian Airlines compensation

Don't be misled by Aeroflot Russian Airlines's vague terms: a "wildcat" or declared strike is the operational burden of the airline. Regardless of distance, the principle remains identical for strikes.

Important nuance: if the cancellation is directly attributable to ground services, Aeroflot Russian Airlines is exempted from the obligation to pay the 400€ compensation, while maintaining its duty of assistance.

What are your rights at Berlin airport in case of prolonged wait?

If Berlin-Tegel International Airport becomes your temporary home because of Aeroflot Russian Airlines, know that your basic needs must be met by the airline. For a medium-haul flight, the right to care kicks in after 3 hours.

Even in extraordinary circumstances, the right to assistance at Berlin remains valid. The hotel is owed if Aeroflot Russian Airlines pushes your flight by a day.

Steps: how to get your 400 € from Aeroflot Russian Airlines?

The journey to claim 400€ from Aeroflot Russian Airlines begins by drafting a registered letter. {Without a response within 6 weeks|If Aeroflot Russian Airlines doesn't reply}, legal escalation becomes necessary.

The main benefit: they take on all the complexity and only collect fees if the 400€ are successfully recovered.

How long does it take to get the 400 € compensation?

Many claimants wait more than half a year for a response from Aeroflot Russian Airlines. An specialist can halve this time.

Digital tools now make it possible to follow the status of your claim against Aeroflot Russian Airlines via an app. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

Hitting a dead end or getting a template rejection is sadly the lot of many passengers who claim alone for the Berlin - Moscow route.

As a final step, it is a legal summons that typically triggers payment. Aeroflot Russian Airlines will nearly invariably prefer to settle the 400€ rather than incur additional legal costs for a case it knows it will lose in court.