Flight compensation Aeroflot Russian Airlines:
Duesseldorf — Moscow
Was your flight between Dusseldorf International Airport (DUS) and Sheremetyevo International Airport (SVO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
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Get your Aeroflot Russian Airlines flight compensation for Duesseldorf - Moscow
From Dusseldorf International Airport, your departure with Aeroflot Russian Airlines to Moscow didn't go as planned? Passengers have strong rights against airlines.
On this route of 2 068 km, every passenger affected by {a significant delay|a cancellation attributable to Aeroflot Russian Airlines} can claim 400€ in compensation. This amount is fixed by regulation.
Why are you entitled to 400 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Dusseldorf International Airport (DUS)
- Arrival airport: Sheremetyevo International Airport (SVO)
- Flight distance: 2 068 km (~2h35)
- Applicable compensation: 400 €
Note that this regulation applies regardless of any cabin class, and regardless of the passenger's nationality.
How to know if the flight Aeroflot Russian Airlines Duesseldorf - Moscow is eligible?
Concretely, to qualify, your real landing at Sheremetyevo International Airport must have been recorded more than 3 hours late the scheduled time.
The 400€ compensation applies individually. If you travelled as a family: each person is entitled to {the same amount|400€}. At this intermediate tier, the per-passenger indemnity is substantial.
What are the conditions for Aeroflot Russian Airlines to compensate you?
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Delay at arrival: You arrived with more than 3 hours delay at Moscow.
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Cancellation: The airline cancelled the flight less than 14 days before departure.
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Overbooking: You were denied boarding against your will at Duesseldorf airport.
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Airline responsibility: The problem must be attributable to Aeroflot Russian Airlines (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Duesseldorf, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your Aeroflot Russian Airlines compensation
A strike action by Aeroflot Russian Airlines's flight staff is deemed part of the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400€.
It's worth noting that the obligation to prove rests on Aeroflot Russian Airlines. It is the carrier's responsibility to demonstrate that the disruption of your Duesseldorf-Moscow flight results from a truly unforeseeable event.
What are your rights at Duesseldorf airport in case of prolonged wait?
During that interminable wait in the hall at Dusseldorf International Airport, remember Aeroflot Russian Airlines has a duty to look after you. This includes food, but also the ability to make two calls at no cost.
Lots of travellers are unaware that transfers between the accommodation and the terminal at Dusseldorf International Airport is also included in the legal package owed by Aeroflot Russian Airlines.
Steps: how to get your 400 € from Aeroflot Russian Airlines?
Getting justice against Aeroflot Russian Airlines requires persistence. No response or standardised rejections are the norm with airlines.
Skip the complex forms on Aeroflot Russian Airlines's website. Use a passenger defence portal to lock in your 400€ payout. For a medium-haul, the 400€ stake fully justifies professional help.
How long does it take to get the 400 € compensation?
The irony: the longer Aeroflot Russian Airlines stalls paying your 400€, the more the total amount can increase with interest. Experts know this to speed up settlement.
A group claim on the Aeroflot Russian Airlines flight from Duesseldorf can also be a means to {get your funds|recover your 400€} more efficiently.
What to do faced with silence or refusal from the airline?
Don't believe Aeroflot Russian Airlines's letter stating that Duesseldorf's airport was hit by weather without checking official reports.
If you are confident of your eligibility, you can approach the national aviation body of the departure country, or better still, escalate the case to court with a specialist legal counsel.
Frequently Asked Questions: Flight Duesseldorf - Moscow
Everything you need to know about your request under European Union law.