Disrupted flight (EC 261/2004)

Flight compensation Aeroflot Russian Airlines:
Heraklion — Moscow

Planned legal compensation: 400 €

Was your flight between Heraklion International Nikos Kazantzakis Airport (HER) and Sheremetyevo International Airport (SVO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Legal right to compensation: Aeroflot Russian Airlines flight between Heraklion and Moscow

Your claim for compensation for the Aeroflot Russian Airlines flight from Heraklion to Moscow deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

European legislation strictly frames passenger rights. For a distance of 2 475 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Arrival airport: Sheremetyevo International Airport (SVO)
  • Flight distance: 2 475 km (~3h06)
  • Applicable compensation: 400 €

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Aeroflot Russian Airlines.

How to know if the flight Aeroflot Russian Airlines Heraklion - Moscow is eligible?

Check your actual arrival time at Moscow. If Aeroflot Russian Airlines made you wait more than three hours on the tarmac at Sheremetyevo International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Heraklion, the regulation applies in the same way.

What are the conditions for Aeroflot Russian Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Moscow.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Heraklion airport.
  • Airline responsibility: The problem must be attributable to Aeroflot Russian Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Heraklion, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Aeroflot Russian Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Aeroflot Russian Airlines staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Heraklion - Moscow flight.

What are your rights at Heraklion airport in case of prolonged wait?

If Heraklion International Nikos Kazantzakis Airport airport becomes your temporary residence because of Aeroflot Russian Airlines, know that your essential needs must be covered by the carrier.

Your forced stay at Heraklion shouldn't cost you a penny more than originally planned for your HER-SVO trip.

Steps: how to get your 400 € from Aeroflot Russian Airlines?

It is strongly recommended to keep your Aeroflot Russian Airlines boarding pass and any communication relating to the delay suffered at Heraklion International Nikos Kazantzakis Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight HER-SVO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with Aeroflot Russian Airlines customer service can take several weeks or even months before getting a response.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Aeroflot Russian Airlines systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Aeroflot Russian Airlines is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 400 €, don't compromise with Aeroflot Russian Airlines without the opinion of a professional who knows the real value of your prejudice at Heraklion.

Help & Information

Frequently Asked Questions: Flight Heraklion - Moscow

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Aeroflot Russian Airlines flight from Heraklion to Moscow?

According to European Regulation EC 261/2004, the distance between HER and SVO being 2 475 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Aeroflot Russian Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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