Disrupted flight (EC 261/2004)

Flight compensation Aeroflot Russian Airlines:
Heraklion — Moscow

Planned legal compensation: 400 €

Was your flight between Heraklion International Nikos Kazantzakis Airport (HER) and Sheremetyevo International Airport (SVO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Legal right: Aeroflot Russian Airlines flight between Heraklion and Moscow

You travelled with Aeroflot Russian Airlines from Heraklion to Moscow and the flight was disrupted? EU law mandates compensation when the airline is at fault.

With 2 475 km between Heraklion International Nikos Kazantzakis Airport and Sheremetyevo International Airport, EU regulation grants you a fixed indemnity of 400€ per passenger.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Arrival airport: Sheremetyevo International Airport (SVO)
  • Flight distance: 2 475 km (~3h06)
  • Applicable compensation: 400 €

CE 261/2004 is one of the most robust passenger protection laws globally. Every eligible passenger should taking advantage of it.

How to know if the flight Aeroflot Russian Airlines Heraklion - Moscow is eligible?

Be sure to retain your boarding pass for the Aeroflot Russian Airlines HER→SVO flight. They constitute the key proof of your presence on board.

In the case of a flight suppression, if you were informed fewer than two weeks before your departure from Heraklion, the CE 261 applies equally.

What are the conditions for Aeroflot Russian Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Moscow.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Heraklion airport.
  • Airline responsibility: The problem must be attributable to Aeroflot Russian Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Heraklion, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Aeroflot Russian Airlines compensation

The rule is simple: if Aeroflot Russian Airlines's employees go on strike, it is a risk that {the airline|Aeroflot Russian Airlines} must manage. Consequently, {your compensation|the 400€} is maintained.

The crucial point is always: who is on strike? If {the answer is yes|it's Aeroflot Russian Airlines's employees}, {you're entitled to 400€|compensation is owed}. Otherwise, assistance alone is still required.

What are your rights at Heraklion airport in case of prolonged wait?

The right to care is a crucial provision of the EU text. Regardless of the 400€ question, if the delay drags on at Heraklion International Nikos Kazantzakis Airport, Aeroflot Russian Airlines is obliged to provide coupons for food and drink.

Even in extraordinary circumstances, the right to assistance at Heraklion remains valid. The hotel is owed if Aeroflot Russian Airlines pushes your flight by a day.

Steps: how to get your 400 € from Aeroflot Russian Airlines?

It is strongly recommended to keep your Aeroflot Russian Airlines boarding pass and all communications regarding the delay at Heraklion International Nikos Kazantzakis Airport. These documents are crucial for supporting your case.

The key advantage: they absorb 100% of the risk and only charge when the 400€ case is won.

How long does it take to get the 400 € compensation?

The facts speak clearly: on average, a passenger without assistance takes over 120 days to recover their 400€ from Aeroflot Russian Airlines. With an expert, this drops to 4 to 8 weeks.

Obtaining 400€ has never been easier thanks to digital tools between recovery services and Aeroflot Russian Airlines's databases.

What to do faced with silence or refusal from the airline?

The automated reply from Aeroflot Russian Airlines mentioning weather conditions for your Heraklion→Moscow flight is a classic. Traffic data are public and allow verification each excuse.

For your 400€, don't negotiate down with Aeroflot Russian Airlines without the support of a expert who understands the true value of your case for Heraklion-Moscow.

Help & Information

Frequently Asked Questions: Flight Heraklion - Moscow

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Aeroflot Russian Airlines flight from Heraklion to Moscow?

According to European Regulation EC 261/2004, the distance between HER and SVO being 2 475 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Aeroflot Russian Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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