Flight compensation Aeroflot Russian Airlines:
Vienna — Moscow
Was your flight between Vienna International Airport (VIE) and Sheremetyevo International Airport (SVO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
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Get your Aeroflot Russian Airlines flight compensation for the route Vienna - Moscow
No one likes waiting for hours at the airport. If Aeroflot Russian Airlines did not respect its scheduled times for your Vienna - Moscow flight, the law is on your side.
Directive 261/2004 is clear: for 1 663 km of flight, the company Aeroflot Russian Airlines is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.
Why are you entitled to 400 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Vienna International Airport (VIE)
- Arrival airport: Sheremetyevo International Airport (SVO)
- Flight distance: 1 663 km (~2h05)
- Applicable compensation: 400 €
This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.
How to know if the flight Aeroflot Russian Airlines Vienna - Moscow is eligible?
The 3-hour limit is calculated at the moment the aircraft doors open at Sheremetyevo International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Aeroflot Russian Airlines owes you 400 €.
Keeping your travel documents for the Aeroflot Russian Airlines VIE-SVO flight is crucial to prove that you were present at boarding at Vienna.
What are the conditions for Aeroflot Russian Airlines to compensate you?
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Delay at arrival: You arrived with more than 3 hours delay at Moscow.
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Cancellation: The airline cancelled the flight less than 14 days before departure.
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Overbooking: You were denied boarding against your will at Vienna airport.
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Airline responsibility: The problem must be attributable to Aeroflot Russian Airlines (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Vienna, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your Aeroflot Russian Airlines compensation
When a social movement disrupts your itinerary to Sheremetyevo International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.
The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Vienna - Moscow flight.
What are your rights at Vienna airport in case of prolonged wait?
Assistance is due from 2 hours of delay for a flight of this distance. Aeroflot Russian Airlines must ensure the well-being of its passengers stuck at Vienna.
If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Vienna International Airport and the transfer by taxi or bus between the airport and the place of accommodation.
Steps: how to get your 400 € from Aeroflot Russian Airlines?
The amicable route with Aeroflot Russian Airlines to recover 400 € often fails without a technical and legal file.
To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Aeroflot Russian Airlines.
How long does it take to get the 400 € compensation?
On the VIE-SVO line, delays can vary according to the reactivity of Aeroflot Russian Airlines's legal department.
If your file is particularly solid regarding the incident occurred on the Vienna - Moscow section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!
What to do faced with silence or refusal from the airline?
The use of complex legal jargon by Aeroflot Russian Airlines is often a maneuver to encourage the traveler to abandon their 400 €.
A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Vienna International Airport airport to prove their faults.
Frequently Asked Questions: Flight Vienna - Moscow
Everything you need to know about your request under European Union law.