Disrupted flight (EC 261/2004)

Flight compensation Aigle Azur:
Oran — Lyon

Planned legal compensation: 250 €

Was your flight between Es Senia Airport (ORN) and Lyon (LYS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Your entitlement: Aigle Azur flight from Oran to Lyon

The flight ORN → LYS by Aigle Azur suffered an incident? Delay, cancellation or overbooking, you may be entitled to a legal payout.

With 1 221 km between Es Senia Airport and Lyon, CE 261 guarantees a lump-sum compensation of 250€ per person.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Es Senia Airport (ORN)
  • Arrival airport: Lyon (LYS)
  • Flight distance: 1 221 km (~1h32)
  • Applicable compensation: 250 €

Did you know? Even if Aigle Azur is a non-EU carrier, if the flight departs from Es Senia Airport, EU regulation applies completely.

How to know if the flight Aigle Azur Oran - Lyon is eligible?

Three conditions must be met to trigger your right to 250€: {delay exceeds 3h at Lyon|flight cancelled less than 14 days before|boarding denied} — and {the cause is attributable to|Aigle Azur is responsible for|the fault lies with} Aigle Azur.

An upgrade or downgrade doesn't affect your right to 250€ if the original incident qualifies under Regulation 261. The amount stays fixed at this short-haul tier.

What are the conditions for Aigle Azur to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Lyon.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Oran airport.
  • Airline responsibility: The problem must be attributable to Aigle Azur (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Oran, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Aigle Azur compensation

Not all strike{s} exempt the airline from its obligations. If your Oran - Lyon delay was caused by an staff strike at Aigle Azur, the CJEU have confirmed that this entitles you to a payout.

Remember that the burden of proof lies with Aigle Azur. It is up to the airline to prove that the delay of your Oran→Lyon flight was caused by a genuinely extraordinary event.

What are your rights at Oran airport in case of prolonged wait?

On top of the {financial compensation|250€ indemnity}, EU regulation guarantees what is known as a "right to care". If your flight is delayed at Es Senia Airport, Aigle Azur must provide you at no cost with food and drinks proportionate to the delay.

Even in extraordinary circumstances, the right to assistance at Oran remains valid. The hotel is owed if Aigle Azur pushes your flight by a day.

Steps: how to get your 250 € from Aigle Azur?

The battle to recover 250€ from Aigle Azur starts with sending a formal complaint. {Without a response within 6 weeks|If Aigle Azur doesn't reply}, court action is the next step.

The key advantage: they absorb 100% of the risk and only charge when the 250€ case is won.

How long does it take to get the 250 € compensation?

Don't give up faced with Aigle Azur's silence. It's a deliberate tactic to discourage claimants. Data confirms that over 80% of passengers give up along the way.

Technology now allow you to follow the progress of your claim against Aigle Azur on your phone. Short-haul cases are often resolved more quickly.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a standardised negative response is unfortunately the experience of most passengers who act without support for the Oran → Lyon route.

The success rate of specialist firms against Aigle Azur approaches 98% when the claim is legitimate. This proves the strength of Regulation CE 261 against unjustified refusals.

Help & Information

Frequently Asked Questions: Flight Oran - Lyon

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Aigle Azur flight from Oran to Lyon?

According to European Regulation EC 261/2004, the distance between ORN and LYS being 1 221 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Aigle Azur?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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