Disrupted flight (EC 261/2004)

Flight compensation Aigle Azur:
Oran — Paris

Planned legal compensation: 250 €

Was your flight between Es Senia Airport (ORN) and Paris-Orly Airport (ORY) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to be compensated by Aigle Azur on the Oran (ORN) - Paris (ORY) line

Have you experienced a major inconvenience during your trip between Oran and Paris with Aigle Azur? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 1 477 km of flight, the company Aigle Azur is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Es Senia Airport (ORN)
  • Arrival airport: Paris-Orly Airport (ORY)
  • Flight distance: 1 477 km (~1h51)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Aigle Azur Oran - Paris is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Paris-Orly Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Aigle Azur owes you 250 €.

Keeping your travel documents for the Aigle Azur ORN-ORY flight is crucial to prove that you were present at boarding at Oran.

What are the conditions for Aigle Azur to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Paris.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Oran airport.
  • Airline responsibility: The problem must be attributable to Aigle Azur (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Oran, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Aigle Azur compensation

A work stoppage of Aigle Azur crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Even if 250 € is not payable due to an external strike at Oran, assistance (meals/hotel) remains mandatory for Aigle Azur.

What are your rights at Oran airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Aigle Azur must ensure the well-being of its passengers stuck at Oran.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Es Senia Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Aigle Azur?

The formal notice letter and the collection of evidence of delay at Paris-Orly Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Aigle Azur website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Oran to Paris-Orly Airport can drag on if you don't follow up.

A collective action on the Aigle Azur flight from Oran can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Aigle Azur's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.

Help & Information

Frequently Asked Questions: Flight Oran - Paris

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Aigle Azur flight from Oran to Paris?

According to European Regulation EC 261/2004, the distance between ORN and ORY being 1 477 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Aigle Azur?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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