Flight compensation Air Berlin:
Berlin — Heraklion

Procedure: Air Berlin flight compensation from Berlin to Heraklion

No one likes waiting for hours at the airport. If Air Berlin did not respect its scheduled times for your Berlin - Heraklion flight, the law is on your side.

Directive 261/2004 is clear: for 2 132 km of flight, the company Air Berlin is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Air Berlin Berlin - Heraklion is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Heraklion International Nikos Kazantzakis Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Berlin owes you 400 €.

An unexpected cancellation or a diverted flight from Berlin-Tegel International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Don't be fooled by Air Berlin's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Berlin, assistance (meals/hotel) remains mandatory for Air Berlin.

What are your rights at Berlin airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Berlin-Tegel International Airport airport, Air Berlin is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Berlin-Tegel International Airport terminal is also included in the legal package due by Air Berlin.

Steps: how to get your 400 € from Air Berlin?

The amicable route with Air Berlin to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Berlin.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Air Berlin. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Air Berlin on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Air Berlin will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.