Flight compensation Air Berlin:
Berlin — Malaga

Procedure: Air Berlin flight compensation from Berlin to Malaga

From Berlin-Tegel International Airport airport, your departure with Air Berlin to Malaga didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 2 246 km of flight, the company Air Berlin is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Air Berlin Berlin - Malaga is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Malaga airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Berlin owes you 400 €.

Keeping your travel documents for the Air Berlin TXL-AGP flight is crucial to prove that you were present at boarding at Berlin.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Malaga.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Not all strikes exempt the company from its obligations. If the delay of your Berlin - Malaga trip is due to an internal strike within Air Berlin, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air Berlin is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Berlin airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Air Berlin must ensure the well-being of its passengers stuck at Berlin.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Berlin-Tegel International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Air Berlin?

The formal notice letter and the collection of evidence of delay at Malaga airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Berlin.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Berlin to Malaga can drag on if you don't follow up.

A collective action on the Air Berlin flight from Berlin can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Air Berlin's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.