Disrupted flight (EC 261/2004)

Flight compensation Air Berlin:
Berlin — Vienna

Planned legal compensation: 250 €

Was your flight between Berlin-Tegel International Airport (TXL) and Vienna International Airport (VIE) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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File your refund for Air Berlin Berlin → Vienna

Your payout case for the Air Berlin flight from Berlin to Vienna has strong chances. Travel chaos is stressful for any traveller.

Leaving Berlin-Tegel International Airport, you are covered by European legislation. The distance of 547 km sets the tier of your legal indemnity. The first tier (≤1500 km) applies.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Berlin-Tegel International Airport (TXL)
  • Arrival airport: Vienna International Airport (VIE)
  • Flight distance: 547 km (~0h41)
  • Applicable compensation: 250 €

Since the landmark CJEU judgment, significant arrival delays are treated like a cancellation for the right to compensation. This significantly strengthened the reach of CE 261.

How to know if the flight Air Berlin Berlin - Vienna is eligible?

Verify your real landing time at Vienna. If Air Berlin delayed you over 3h at Vienna International Airport, your entitlement is confirmed.

Be cautious: Air Berlin may attempt to ask you to give up your rights. Don't sign anything without consulting an expert.

What are the conditions for Air Berlin to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Vienna.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Berlin airport.
  • Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Berlin, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air Berlin compensation

Don't be misled by Air Berlin's vague terms: a "spontaneous" or declared strike is the operational burden of the airline. On this short-haul, the internal/external strike distinction is the same.

A strike by ATC services at Berlin-Tegel International Airport or European ATC is an external cause over which Air Berlin has no control.

What are your rights at Berlin airport in case of prolonged wait?

On top of the {financial compensation|250€ indemnity}, EU regulation mandates what is known as a duty of assistance. If your flight is held at Berlin-Tegel International Airport, Air Berlin must supply you free of charge with meals and refreshments in reasonable quantity the waiting time.

Even in force majeure cases, the right to assistance at Berlin still applies. The hotel must be provided if Air Berlin delays your flight overnight.

Steps: how to get your 250 € from Air Berlin?

Airlines like Air Berlin have whole departments specialised in deterring unassisted passengers. Against this imbalance, having an expert makes all the difference.

If you lack availability for months of back-and-forth, outsourcing your case to legal experts is the most effective way to see your 250€ arrive in your bank account.

How long does it take to get the 250 € compensation?

Many claimants wait more than half a year for a response from Air Berlin. An specialist can cut the delay considerably.

A group claim on the Air Berlin flight from Berlin can also be a means to {get your funds|recover your 250€} more efficiently.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a standardised negative response is unfortunately the experience of most passengers who act without support for the Berlin → Vienna route.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.

Help & Information

Frequently Asked Questions: Flight Berlin - Vienna

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air Berlin flight from Berlin to Vienna?

According to European Regulation EC 261/2004, the distance between TXL and VIE being 547 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air Berlin?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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