Flight compensation Air Berlin:
Dresden — Heraklion

Claim and compensation for flight Air Berlin Dresden - Heraklion

If your trip departing from Dresden Airport and arriving at Heraklion International Nikos Kazantzakis Airport operated by Air Berlin was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 979 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Air Berlin, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Air Berlin Dresden - Heraklion is eligible?

Check your actual arrival time at Heraklion. If Air Berlin made you wait more than three hours on the tarmac at Heraklion International Nikos Kazantzakis Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dresden airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Don't be fooled by Air Berlin's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at Dresden, assistance (meals/hotel) remains mandatory for Air Berlin.

What are your rights at Dresden airport in case of prolonged wait?

During these long hours of waiting in the Dresden Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Dresden Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Air Berlin?

Starting a procedure against Air Berlin for a flight from Dresden to Heraklion can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Dresden to Heraklion International Nikos Kazantzakis Airport can drag on if you don't follow up.

A collective action on the Air Berlin flight from Dresden can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Dresden - Heraklion line.

In the last instance, it is the summons to court that often unlocks the payment. The company Air Berlin will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.