Flight compensation Air Berlin:
Duesseldorf — Marsa Alam

How to be compensated by Air Berlin on the Duesseldorf (DUS) - Marsa Alam (RMF) line

No one likes waiting for hours at the airport. If Air Berlin did not respect its scheduled times for your Duesseldorf - Marsa Alam flight, the law is on your side.

Directive 261/2004 is clear: for 3 705 km of flight, the company Air Berlin is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Berlin Duesseldorf - Marsa Alam is eligible?

The compensation for flight DUS-RMF is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Air Berlin DUS-RMF flight is crucial to prove that you were present at boarding at Duesseldorf.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Marsa Alam.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Duesseldorf airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

When a social movement disrupts your itinerary to Marsa Alam International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Dusseldorf International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Duesseldorf airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Dusseldorf International Airport airport, Air Berlin is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Dusseldorf International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from Air Berlin?

The formal notice letter and the collection of evidence of delay at Marsa Alam International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Berlin.

How long does it take to get the 600 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air Berlin to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Duesseldorf - Marsa Alam section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Air Berlin is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 600 €, don't compromise with Air Berlin without the opinion of a professional who knows the real value of your prejudice at Duesseldorf.