Flight compensation Air Berlin:
Frankfurt — London

Procedure: Air Berlin flight compensation from Frankfurt to London

From Frankfurt am Main International Airport airport, your departure with Air Berlin to London didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 655 km, EC Regulation 261/2004 requires Air Berlin to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Air Berlin Frankfurt - London is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at London Heathrow Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Berlin owes you 250 €.

Keeping your travel documents for the Air Berlin FRA-LHR flight is crucial to prove that you were present at boarding at Frankfurt.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Not all strikes exempt the company from its obligations. If the delay of your Frankfurt - London trip is due to an internal strike within Air Berlin, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Frankfurt, assistance (meals/hotel) remains mandatory for Air Berlin.

What are your rights at Frankfurt airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Frankfurt am Main International Airport, Air Berlin must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Frankfurt am Main International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Air Berlin?

The formal notice letter and the collection of evidence of delay at London Heathrow Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Berlin.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Air Berlin. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Air Berlin on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Air Berlin's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Air Berlin will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.