Flight compensation Air Berlin:
Frankfurt — Vienna

Legal right to compensation: Air Berlin flight between Frankfurt and Vienna

If your trip departing from Frankfurt am Main International Airport and arriving at Vienna International Airport operated by Air Berlin was disrupted, you are not alone against the airline.

By taking off from Frankfurt am Main International Airport, you are protected by the EU's legal framework. The distance of 620 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air Berlin is a non-EU airline, if the flight takes off from Frankfurt am Main International Airport, the European regulation applies in full.

How to know if the flight Air Berlin Frankfurt - Vienna is eligible?

To determine if your trip between Frankfurt and Vienna entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 620 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Not all strikes exempt the company from its obligations. If the delay of your Frankfurt - Vienna trip is due to an internal strike within Air Berlin, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Frankfurt am Main International Airport or European air traffic control is an external cause over which Air Berlin has no control.

What are your rights at Frankfurt airport in case of prolonged wait?

If Frankfurt am Main International Airport airport becomes your temporary residence because of Air Berlin, know that your essential needs must be covered by the carrier.

Your forced stay at Frankfurt shouldn't cost you a penny more than originally planned for your FRA-VIE trip.

Steps: how to get your 250 € from Air Berlin?

Starting a procedure against Air Berlin for a flight from Frankfurt to Vienna can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 250 € without stress.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Air Berlin. An expert can reduce this time by half.

By entrusting the recovery of your 250 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Frankfurt - Vienna line.

In the last instance, it is the summons to court that often unlocks the payment. The company Air Berlin will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.