Flight compensation Air Berlin:
Funchal — Vienna

Air Berlin passengers Funchal-Vienna: what to do to file a claim

If your flight from Madeira Airport to Vienna International Airport flown by Air Berlin was impacted, the law protects you when dealing with the airline.

Given the distance between Funchal and Vienna (3 265 km), CE 261 mandates a statutory payout in case of fault by Air Berlin. Medium-haul flights attract a substantial indemnity.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

CE 261/2004 is one of the most robust passenger protection laws globally. Every eligible passenger should taking advantage of it.

How to know if the flight Air Berlin Funchal - Vienna is eligible?

Distinguish between fare reimbursement and statutory indemnity! Even if Air Berlin proposes a voucher for your Funchal - Vienna flight, you can still claim the cash sum of 400€ guaranteed by the regulation.

In the case of a flight suppression, if you were informed fewer than two weeks before your departure from Funchal, the CE 261 applies equally.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Funchal airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Don't be misled by Air Berlin's vague terms: a unannounced or declared strike is the operational burden of the airline. Regardless of distance, the principle remains identical for strikes.

A strike by ATC services at Madeira Airport or European ATC is an external cause over which Air Berlin has no control.

What are your rights at Funchal airport in case of prolonged wait?

Too many passengers don't know that Air Berlin must offer them sustenance and contact means throughout the delay at Madeira Airport. It's a legal obligation, not a bonus.

Even in extraordinary circumstances, the right to assistance at Funchal remains valid. The hotel is owed if Air Berlin pushes your flight by a day.

Steps: how to get your 400 € from Air Berlin?

It is strongly recommended to keep your Air Berlin boarding pass and all communications regarding the delay at Madeira Airport. These documents are crucial for supporting your case.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 400€ credited in your account.

How long does it take to get the 400 € compensation?

The paradox: the longer Air Berlin delays paying your 400€, the more the final bill risks growing in penalties. Lawyers exploit this fact to force the airline's hand.

Technology now allow you to monitor the progress of your claim against Air Berlin via an app. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

Data shows that a majority of first rejections from Air Berlin don't hold up when challenged by a documented counter-claim. Don't stop at the first hurdle.

As a final step, it is a legal summons that typically triggers payment. Air Berlin will nearly invariably prefer to settle the 400€ rather than incur additional legal costs for a case it knows it will lose in court.