Flight compensation Air Berlin:
Gran Canaria — Mulhouse
Was your flight between Gran Canaria Airport (LPA) and EuroAirport Basel-Mulhouse-Freiburg Airport (BSL) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
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Get your Air Berlin flight compensation for the route Gran Canaria - Mulhouse
Have you experienced a major inconvenience during your trip between Gran Canaria and Mulhouse with Air Berlin? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.
Directive 261/2004 is clear: for 2 950 km of flight, the company Air Berlin is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.
Why are you entitled to 400 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Gran Canaria Airport (LPA)
- Arrival airport: EuroAirport Basel-Mulhouse-Freiburg Airport (BSL)
- Flight distance: 2 950 km (~3h41)
- Applicable compensation: 400 €
This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.
How to know if the flight Air Berlin Gran Canaria - Mulhouse is eligible?
For an Air Berlin flight from Gran Canaria to Mulhouse, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.
An unexpected cancellation or a diverted flight from Gran Canaria Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.
What are the conditions for Air Berlin to compensate you?
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Delay at arrival: You arrived with more than 3 hours delay at Mulhouse.
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Cancellation: The airline cancelled the flight less than 14 days before departure.
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Overbooking: You were denied boarding against your will at Gran Canaria airport.
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Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Gran Canaria, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your Air Berlin compensation
When a social movement disrupts your itinerary to EuroAirport Basel-Mulhouse-Freiburg Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.
The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Gran Canaria - Mulhouse flight.
What are your rights at Gran Canaria airport in case of prolonged wait?
In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Gran Canaria Airport, Air Berlin must provide you with free meals and refreshments in reasonable quantity given the delay.
Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Gran Canaria Airport, keep your receipts carefully to request direct reimbursement.
Steps: how to get your 400 € from Air Berlin?
The formal notice letter and the collection of evidence of delay at EuroAirport Basel-Mulhouse-Freiburg Airport airport (boarding pass, certificate) are mandatory steps to face the airline.
Partner LegalTech services have tools to check actual Air Berlin flight logs and contradict false weather excuses.
How long does it take to get the 400 € compensation?
Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air Berlin to validate a complex file often varies between four and twelve weeks.
Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Air Berlin systems.
What to do faced with silence or refusal from the airline?
The first refusal from Air Berlin should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.
DGAC or its European equivalents can be slow. A private court proceeding against Air Berlin is often more striking.
Frequently Asked Questions: Flight Gran Canaria - Mulhouse
Everything you need to know about your request under European Union law.