Flight compensation Air Berlin:
Gran Canaria — Zurich

Legal right to compensation: Air Berlin flight between Gran Canaria and Zurich

The LPA - ZRH route operated by Air Berlin experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Gran Canaria Airport, you are protected by the EU's legal framework. The distance of 3 001 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Air Berlin.

How to know if the flight Air Berlin Gran Canaria - Zurich is eligible?

Don't confuse ticket refund and legal compensation! Even if Air Berlin offers you a voucher for your Gran Canaria - Zurich flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Gran Canaria, the regulation applies in the same way.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Zurich.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Gran Canaria airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Don't be fooled by Air Berlin's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Gran Canaria Airport or European air traffic control is an external cause over which Air Berlin has no control.

What are your rights at Gran Canaria airport in case of prolonged wait?

During these long hours of waiting in the Gran Canaria Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Gran Canaria shouldn't cost you a penny more than originally planned for your LPA-ZRH trip.

Steps: how to get your 400 € from Air Berlin?

It is strongly recommended to keep your Air Berlin boarding pass and any communication relating to the delay suffered at Gran Canaria Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Gran Canaria to Zurich can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Air Berlin on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Air Berlin's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.