Flight compensation Air Berlin:
Heraklion — Mulhouse

How to be compensated by Air Berlin on the Heraklion (HER) - Mulhouse (BSL) line

Have you experienced a major inconvenience during your trip between Heraklion and Mulhouse with Air Berlin? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 1 996 km of flight, the company Air Berlin is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Berlin Heraklion - Mulhouse is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at EuroAirport Basel-Mulhouse-Freiburg Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Berlin owes you 400 €.

The compensation also covers boarding denials (overbooking). If Air Berlin sold more seats than planned and you stay on the tarmac at Heraklion International Nikos Kazantzakis Airport, the 400 € compensation is automatic.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Mulhouse.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Air Berlin staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Heraklion International Nikos Kazantzakis Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Heraklion airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Heraklion International Nikos Kazantzakis Airport airport, Air Berlin is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Heraklion International Nikos Kazantzakis Airport terminal is also included in the legal package due by Air Berlin.

Steps: how to get your 400 € from Air Berlin?

The amicable route with Air Berlin to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Air Berlin website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air Berlin to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Heraklion - Mulhouse section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Air Berlin is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Air Berlin is often more striking.