Flight compensation Air Berlin:
Istanbul — Stuttgart

Refund and compensation Air Berlin: route Istanbul to Stuttgart

The SAW - STR route operated by Air Berlin experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Istanbul and Stuttgart (1 799 km), the European scale provides automatic financial protection in case of failure by Air Berlin.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Air Berlin, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Air Berlin Istanbul - Stuttgart is eligible?

Check your actual arrival time at Stuttgart. If Air Berlin made you wait more than three hours on the tarmac at Stuttgart Airport, your claim is legitimate.

Also note that the distance of 1 799 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stuttgart.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Istanbul airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Don't be fooled by Air Berlin's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air Berlin is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Istanbul airport in case of prolonged wait?

During these long hours of waiting in the Istanbul terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Istanbul airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Air Berlin?

Starting a procedure against Air Berlin for a flight from Istanbul to Stuttgart can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight SAW-STR to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Airlines like Air Berlin sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Air Berlin on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Istanbul - Stuttgart line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.