Flight compensation Air Berlin:
Linz — Heraklion

Refund and compensation Air Berlin: route Linz to Heraklion

If your trip departing from Linz Airport and arriving at Heraklion International Nikos Kazantzakis Airport operated by Air Berlin was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 695 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Air Berlin, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Air Berlin Linz - Heraklion is eligible?

To determine if your trip between Linz and Heraklion entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 695 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Linz airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

A work stoppage of Air Berlin crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Even if 400 € is not payable due to an external strike at Linz, assistance (meals/hotel) remains mandatory for Air Berlin.

What are your rights at Linz airport in case of prolonged wait?

If Linz Airport airport becomes your temporary residence because of Air Berlin, know that your essential needs must be covered by the carrier.

Your forced stay at Linz shouldn't cost you a penny more than originally planned for your LNZ-HER trip.

Steps: how to get your 400 € from Air Berlin?

Starting a procedure against Air Berlin for a flight from Linz to Heraklion can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Linz to Heraklion International Nikos Kazantzakis Airport can drag on if you don't follow up.

A collective action on the Air Berlin flight from Linz can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Air Berlin's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.