Flight compensation Air Berlin:
London — Paris

Refund and compensation Air Berlin: route London to Paris

Your claim for compensation for the Air Berlin flight from London to Paris deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

By taking off from London Heathrow Airport, you are protected by the EU's legal framework. The distance of 367 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air Berlin is a non-EU airline, if the flight takes off from London Heathrow Airport, the European regulation applies in full.

How to know if the flight Air Berlin London - Paris is eligible?

Check your actual arrival time at Paris. If Air Berlin made you wait more than three hours on the tarmac at Paris-Orly Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Paris.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Don't be fooled by Air Berlin's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air Berlin is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at London airport in case of prolonged wait?

Don't buy your food without first asking Air Berlin for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at London remains valid. The hotel is due if Air Berlin offsets your flight by one night.

Steps: how to get your 250 € from Air Berlin?

For your London - Paris trip, every minute counts. Note the reasons given by Air Berlin staff at the London Heathrow Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Air Berlin. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Air Berlin on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the London - Paris line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.