Flight compensation Air Berlin:
London — Zurich

Legal right to compensation: Air Berlin flight between London and Zurich

The LHR - ZRH route operated by Air Berlin experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between London and Zurich (788 km), the European scale provides automatic financial protection in case of failure by Air Berlin.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Air Berlin.

How to know if the flight Air Berlin London - Zurich is eligible?

To determine if your trip between London and Zurich entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from London, the regulation applies in the same way.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Zurich.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Air Berlin staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at London Heathrow Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at London airport in case of prolonged wait?

If London Heathrow Airport airport becomes your temporary residence because of Air Berlin, know that your essential needs must be covered by the carrier.

Your forced stay at London shouldn't cost you a penny more than originally planned for your LHR-ZRH trip.

Steps: how to get your 250 € from Air Berlin?

For your London - Zurich trip, every minute counts. Note the reasons given by Air Berlin staff at the London Heathrow Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

On the LHR-ZRH line, delays can vary according to the reactivity of Air Berlin's legal department.

If your file is particularly solid regarding the incident occurred on the London - Zurich section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Air Berlin should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Air Berlin is often more striking.