Disrupted flight (EC 261/2004)

Flight compensation Air Berlin:
Mulhouse — London

Planned legal compensation: 250 €

Was your flight between EuroAirport Basel-Mulhouse-Freiburg Airport (BSL) and London Heathrow Airport (LHR) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to get compensated from Air Berlin on Mulhouse (BSL) - London (LHR)

Your Air Berlin flight from Mulhouse to London was delayed, cancelled or overbooked? Don't stay silent: EU regulation protects you.

Regulation 261/2004 is clear: for 720 km, Air Berlin is bound by a compensation obligation if boarding is denied.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: EuroAirport Basel-Mulhouse-Freiburg Airport (BSL)
  • Arrival airport: London Heathrow Airport (LHR)
  • Flight distance: 720 km (~0h54)
  • Applicable compensation: 250 €

Note: only extraordinary circumstances (extreme weather, airspace closures, security threats) relieve Air Berlin from payment. Otherwise, the payout is owed.

How to know if the flight Air Berlin Mulhouse - London is eligible?

The indemnity for BSL-LHR is a payout for time lost, not merely a commercial gesture. For this short-haul flight, the 3-hour threshold remains the key criterion.

An unexpected cancellation or a diverted flight from EuroAirport Basel-Mulhouse-Freiburg Airport without an immediate alternative entitles you to the same 250€ payout.

What are the conditions for Air Berlin to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Mulhouse airport.
  • Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Mulhouse, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air Berlin compensation

The CJEU has definitively ruled: staff strikes are not force majeure for carriers. This precedent is authoritative across all 27 EU member states.

Important nuance: if the cancellation is directly attributable to air traffic control, Air Berlin is exempted from the obligation to pay the 250€ compensation, while maintaining its duty of assistance.

What are your rights at Mulhouse airport in case of prolonged wait?

During those long hours in the terminal at EuroAirport Basel-Mulhouse-Freiburg Airport, know that Air Berlin has a legal obligation to ensure your comfort. This covers meals, but also the ability to make two calls free of charge.

If your replacement flight is only the next day, Air Berlin must also cover your hotel night close to EuroAirport Basel-Mulhouse-Freiburg Airport and the shuttle transfer between the airport and accommodation.

Steps: how to get your 250 € from Air Berlin?

Don't underestimate the resistance from Air Berlin. Between evasive replies and department transfers, the claim is designed to discourage you if you're unsupported.

Skip the complex forms on Air Berlin's website. Use a passenger defence portal to lock in your 250€ payout. Even for a short flight, expert support makes a difference.

How long does it take to get the 250 € compensation?

Stay determined despite Air Berlin's non-response. It's a calculated strategy to make you abandon. Statistics show that the majority of passengers drop their claim before resolution.

By opting for a platform with no upfront costs, you have nothing to lose. If the 250€ case fails, you pay nothing. It's that simple.

What to do faced with silence or refusal from the airline?

Data shows that a majority of first rejections from Air Berlin don't hold up when challenged by a documented counter-claim. Don't stop at the first hurdle.

{Facing a refusal|If Air Berlin persists}, three options exist: approaching the aviation authority, mediation, or court proceedings. An expert will guide you the most effective channel for {your situation|the Mulhouse→London case}.

Help & Information

Frequently Asked Questions: Flight Mulhouse - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air Berlin flight from Mulhouse to London?

According to European Regulation EC 261/2004, the distance between BSL and LHR being 720 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air Berlin?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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