Flight compensation Air Berlin:
Salzburg — Gran Canaria

How to be compensated by Air Berlin on the Salzburg (SZG) - Gran Canaria (LPA) line

From Salzburg Airport airport, your departure with Air Berlin to Gran Canaria didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 3 296 km of flight, the company Air Berlin is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Berlin Salzburg - Gran Canaria is eligible?

The compensation for flight SZG-LPA is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Salzburg Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Salzburg airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Air Berlin staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Salzburg Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Salzburg airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Salzburg Airport airport, Air Berlin is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Salzburg Airport terminal is also included in the legal package due by Air Berlin.

Steps: how to get your 400 € from Air Berlin?

The amicable route with Air Berlin to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Air Berlin website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air Berlin to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Air Berlin systems.

What to do faced with silence or refusal from the airline?

The first refusal from Air Berlin should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Salzburg Airport airport to prove their faults.