Flight compensation Air Berlin:
Stuttgart — Istanbul

Air Berlin passengers Stuttgart-Istanbul: what to do to file a claim

If your flight from Stuttgart Airport to Istanbul flown by Air Berlin was impacted, legal remedies exist when dealing with the airline.

With 1 799 km between Stuttgart Airport and Istanbul, CE 261 guarantees a lump-sum compensation of 400€ per person.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air Berlin is a non-EU carrier, if the flight departs from Stuttgart Airport, EU regulation applies completely.

How to know if the flight Air Berlin Stuttgart - Istanbul is eligible?

Make sure to save your travel documents for the Air Berlin STR-SAW flight. They are the essential proof of your presence on board.

An upgrade or downgrade doesn't affect your right to 400€ if the original incident qualifies under Regulation 261. The intermediate indemnity remains unchanged regardless of reclassification.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stuttgart airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Not all strike{s} exempt the airline from its obligations. If your Stuttgart - Istanbul delay was caused by an staff strike at Air Berlin, the CJEU have confirmed that this entitles you to a payout.

A strike by ATC services at Stuttgart Airport or European ATC is an external cause over which Air Berlin has no control.

What are your rights at Stuttgart airport in case of prolonged wait?

Here is what Air Berlin owes you if your flight is delayed at Stuttgart Airport: refreshments and food adapted to waiting time, two free communications, and a hotel night if the flight is pushed to the next day.

Even in force majeure cases, the right to assistance at Stuttgart still applies. The hotel must be provided if Air Berlin delays your flight overnight.

Steps: how to get your 400 € from Air Berlin?

It is strongly recommended to keep your Air Berlin boarding pass and all communications regarding the delay at Stuttgart Airport. These documents are crucial for supporting your case.

If you don't have the time for lengthy email exchanges, delegating your claim to specialists is the fastest way to see your 400€ credited in your account.

How long does it take to get the 400 € compensation?

Don't give up faced with Air Berlin's silence. It's a deliberate tactic to discourage claimants. Data confirms that over 80% of passengers give up along the way.

Technology now allow you to track in real time the progress of your claim against Air Berlin on your phone. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

Statistically over 60% of initial refusals from Air Berlin are unfounded against an expert taking over. Don't give up at the first obstacle.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.