Disrupted flight (EC 261/2004)

Flight compensation Air Berlin:
Tenerife — Graz

Planned legal compensation: 400 €

Was your flight between Tenerife South Airport (TFS) and Graz Airport (GRZ) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Refund and compensation Air Berlin: route Tenerife to Graz

The TFS - GRZ route operated by Air Berlin experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Tenerife and Graz (3 483 km), the European scale provides automatic financial protection in case of failure by Air Berlin.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Tenerife South Airport (TFS)
  • Arrival airport: Graz Airport (GRZ)
  • Flight distance: 3 483 km (~4h21)
  • Applicable compensation: 400 €

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Air Berlin.

How to know if the flight Air Berlin Tenerife - Graz is eligible?

To determine if your trip between Tenerife and Graz entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Air Berlin to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Graz.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Tenerife airport.
  • Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Tenerife, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air Berlin compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Air Berlin staff (pilots, flight attendants) and an external strike.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Tenerife - Graz flight.

What are your rights at Tenerife airport in case of prolonged wait?

Don't buy your food without first asking Air Berlin for coupons. If you do, keep your receipts carefully.

Your forced stay at Tenerife shouldn't cost you a penny more than originally planned for your TFS-GRZ trip.

Steps: how to get your 400 € from Air Berlin?

For your Tenerife - Graz trip, every minute counts. Note the reasons given by Air Berlin staff at the Tenerife South Airport counter during the incident.

By entrusting your case regarding flight TFS-GRZ to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air Berlin to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Air Berlin systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Air Berlin is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Tenerife South Airport airport to prove their faults.

Help & Information

Frequently Asked Questions: Flight Tenerife - Graz

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air Berlin flight from Tenerife to Graz?

According to European Regulation EC 261/2004, the distance between TFS and GRZ being 3 483 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air Berlin?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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