Flight compensation Air Berlin:
Tenerife — Vienna

Claim and compensation for flight Air Berlin Tenerife - Vienna

If your trip departing from Tenerife South Airport and arriving at Vienna International Airport operated by Air Berlin was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 3 613 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air Berlin is a non-EU airline, if the flight takes off from Tenerife South Airport, the European regulation applies in full.

How to know if the flight Air Berlin Tenerife - Vienna is eligible?

Don't confuse ticket refund and legal compensation! Even if Air Berlin offers you a voucher for your Tenerife - Vienna flight, you can still claim the 600 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Tenerife, the regulation applies in the same way.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

A work stoppage of Air Berlin crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air Berlin is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Tenerife airport in case of prolonged wait?

If Tenerife South Airport airport becomes your temporary residence because of Air Berlin, know that your essential needs must be covered by the carrier.

Your forced stay at Tenerife shouldn't cost you a penny more than originally planned for your TFS-VIE trip.

Steps: how to get your 600 € from Air Berlin?

Starting a procedure against Air Berlin for a flight from Tenerife to Vienna can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight TFS-VIE to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Tenerife to Vienna International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Air Berlin on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Tenerife - Vienna line.

In the last instance, it is the summons to court that often unlocks the payment. The company Air Berlin will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.