Flight compensation Air Berlin:
Vienna — Frankfurt

Procedure: Air Berlin flight compensation from Vienna to Frankfurt

Have you experienced a major inconvenience during your trip between Vienna and Frankfurt with Air Berlin? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 620 km of flight, the company Air Berlin is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Berlin Vienna - Frankfurt is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Frankfurt am Main International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Berlin owes you 250 €.

The compensation also covers boarding denials (overbooking). If Air Berlin sold more seats than planned and you stay on the tarmac at Vienna International Airport, the 250 € compensation is automatic.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Not all strikes exempt the company from its obligations. If the delay of your Vienna - Frankfurt trip is due to an internal strike within Air Berlin, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Vienna International Airport or European air traffic control is an external cause over which Air Berlin has no control.

What are your rights at Vienna airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Vienna International Airport airport, Air Berlin is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Vienna International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Air Berlin?

The formal notice letter and the collection of evidence of delay at Frankfurt am Main International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Air Berlin website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Air Berlin. An expert can reduce this time by half.

A collective action on the Air Berlin flight from Vienna can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Vienna - Frankfurt line.

Experts in aviation law have a colossal history of Air Berlin convictions, which is a decisive advantage.