Disrupted flight (EC 261/2004)

Flight compensation Air Berlin:
Vienna — Funchal

Planned legal compensation: 400 €

Was your flight between Vienna International Airport (VIE) and Madeira Airport (FNC) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Air Berlin flight compensation for the route Vienna - Funchal

No one likes waiting for hours at the airport. If Air Berlin did not respect its scheduled times for your Vienna - Funchal flight, the law is on your side.

Fortunately, for this specific route with a distance of 3 265 km, EC Regulation 261/2004 requires Air Berlin to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Vienna International Airport (VIE)
  • Arrival airport: Madeira Airport (FNC)
  • Flight distance: 3 265 km (~4h05)
  • Applicable compensation: 400 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Berlin Vienna - Funchal is eligible?

The compensation for flight VIE-FNC is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Air Berlin VIE-FNC flight is crucial to prove that you were present at boarding at Vienna.

What are the conditions for Air Berlin to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Funchal.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Vienna airport.
  • Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Vienna, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air Berlin compensation

When a social movement disrupts your itinerary to Madeira Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Vienna International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Vienna airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Air Berlin must ensure the well-being of its passengers stuck at Vienna.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Vienna International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Air Berlin?

Getting justice against carrier Air Berlin requires perseverance. No response or standardized refusals are common tactics.

Don't fill out complex forms on the Air Berlin website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

On the VIE-FNC line, delays can vary according to the reactivity of Air Berlin's legal department.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Air Berlin systems.

What to do faced with silence or refusal from the airline?

The first refusal from Air Berlin should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Air Berlin is often more striking.

Help & Information

Frequently Asked Questions: Flight Vienna - Funchal

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air Berlin flight from Vienna to Funchal?

According to European Regulation EC 261/2004, the distance between VIE and FNC being 3 265 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air Berlin?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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