Disrupted flight (EC 261/2004)

Flight compensation Air Berlin:
Vienna — Kerkyra/corfu

Planned legal compensation: 250 €

Was your flight between Vienna International Airport (VIE) and Ioannis Kapodistrias International Airport (CFU) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Your entitlement: Air Berlin flight from Vienna to Kerkyra/corfu

If your flight from Vienna International Airport to Ioannis Kapodistrias International Airport flown by Air Berlin was impacted, the law protects you when dealing with the airline.

With 983 km between Vienna International Airport and Ioannis Kapodistrias International Airport, CE 261 guarantees a lump-sum compensation of 250€ per person.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Vienna International Airport (VIE)
  • Arrival airport: Ioannis Kapodistrias International Airport (CFU)
  • Flight distance: 983 km (~1h14)
  • Applicable compensation: 250 €

This is by no means a commercial courtesy from Air Berlin, but a binding duty that applies to all flights subject to the scope of the directive.

How to know if the flight Air Berlin Vienna - Kerkyra/corfu is eligible?

Distinguish between fare reimbursement and statutory indemnity! Even if Air Berlin proposes a voucher for your Vienna - Kerkyra/corfu flight, you can still claim the cash sum of 250€ guaranteed by the regulation.

In the case of a flight suppression, if you were informed fewer than two weeks before your departure from Vienna, the CE 261 applies equally.

What are the conditions for Air Berlin to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Kerkyra/corfu.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Vienna airport.
  • Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Vienna, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air Berlin compensation

The issue of strikes is a frequent sticking point in compensation cases. It is vital to distinguish between a strike by Air Berlin's own staff (pilots, cabin crew) and an third-party strike.

The key question is invariably: which staff stopped work? If {the answer is yes|it's Air Berlin's employees}, {you're entitled to 250€|compensation is owed}. If it's a third party, only care remains.

What are your rights at Vienna airport in case of prolonged wait?

Once the delay reaches the regulatory threshold, i.e. 2 hours for flights ≤1500 km, Air Berlin must automatically provide the regulatory care to all passenger{s} waiting at Vienna.

In case of a next-day flight delay, the regulation stipulates that hotel accommodation and transfers to and from Vienna International Airport are fully at the airline's expense.

Steps: how to get your 250 € from Air Berlin?

It is essential to save your Air Berlin ticket and every email related to the delay at Vienna International Airport. These documents are vital for building your case.

If you lack availability for months of back-and-forth, outsourcing your case to legal experts is the most effective way to see your 250€ arrive in your bank account.

How long does it take to get the 250 € compensation?

On the VIE→CFU line, delays can differ depending on the responsiveness of Air Berlin's legal department.

Current tools compress the recovery cycle to 4 to 8 weeks for the vast majority of cases {like yours|such as Air Berlin Vienna-Kerkyra/corfu}.

What to do faced with silence or refusal from the airline?

The initial rejection from Air Berlin must not make you give up. In most cases, passenger services invoke "weather" by default to gauge the traveller's persistence.

Refuse to allow Air Berlin to retain the {money|250€} that is legally owed to you. The longer you wait without action is a win for {the airline|Air Berlin} and time lost for you.

Help & Information

Frequently Asked Questions: Flight Vienna - Kerkyra/corfu

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air Berlin flight from Vienna to Kerkyra/corfu?

According to European Regulation EC 261/2004, the distance between VIE and CFU being 983 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air Berlin?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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