Flight compensation Air Berlin:
Vienna — Tenerife

Refund and compensation Air Berlin: route Vienna to Tenerife

If your trip departing from Vienna International Airport and arriving at Tenerife South Airport operated by Air Berlin was disrupted, you are not alone against the airline.

Given the route between Vienna and Tenerife (3 613 km), the European scale provides automatic financial protection in case of failure by Air Berlin.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Air Berlin.

How to know if the flight Air Berlin Vienna - Tenerife is eligible?

Check your actual arrival time at Tenerife. If Air Berlin made you wait more than three hours on the tarmac at Tenerife South Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tenerife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

When a social movement disrupts your itinerary to Tenerife South Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Vienna International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Vienna airport in case of prolonged wait?

If Vienna International Airport airport becomes your temporary residence because of Air Berlin, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Vienna remains valid. The hotel is due if Air Berlin offsets your flight by one night.

Steps: how to get your 600 € from Air Berlin?

For your Vienna - Tenerife trip, every minute counts. Note the reasons given by Air Berlin staff at the Vienna International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

On the VIE-TFS line, delays can vary according to the reactivity of Air Berlin's legal department.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Air Berlin systems.

What to do faced with silence or refusal from the airline?

The first refusal from Air Berlin should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Air Berlin is often more striking.