Flight compensation Air Berlin:
Zurich — Gran Canaria

How to be compensated by Air Berlin on the Zurich (ZRH) - Gran Canaria (LPA) line

From Zurich airport, your departure with Air Berlin to Gran Canaria didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 3 001 km of flight, the company Air Berlin is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Air Berlin Zurich - Gran Canaria is eligible?

The compensation for flight ZRH-LPA is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Air Berlin ZRH-LPA flight is crucial to prove that you were present at boarding at Zurich.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Not all strikes exempt the company from its obligations. If the delay of your Zurich - Gran Canaria trip is due to an internal strike within Air Berlin, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air Berlin is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Zurich airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Zurich airport, Air Berlin is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Zurich, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Air Berlin?

The formal notice letter and the collection of evidence of delay at Gran Canaria Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Berlin.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Air Berlin. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take Air Berlin's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.