Flight compensation Air Berlin:
Zurich — Heraklion

Claim and compensation for flight Air Berlin Zurich - Heraklion

If your trip departing from Zurich and arriving at Heraklion International Nikos Kazantzakis Airport operated by Air Berlin was disrupted, you are not alone against the airline.

By taking off from Zurich, you are protected by the EU's legal framework. The distance of 1 927 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Air Berlin, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Air Berlin Zurich - Heraklion is eligible?

Don't confuse ticket refund and legal compensation! Even if Air Berlin offers you a voucher for your Zurich - Heraklion flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Zurich, the regulation applies in the same way.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

When a social movement disrupts your itinerary to Heraklion International Nikos Kazantzakis Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Zurich - Heraklion flight.

What are your rights at Zurich airport in case of prolonged wait?

During these long hours of waiting in the Zurich terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Zurich shouldn't cost you a penny more than originally planned for your ZRH-HER trip.

Steps: how to get your 400 € from Air Berlin?

It is strongly recommended to keep your Air Berlin boarding pass and any communication relating to the delay suffered at Zurich airport. These documents will be vital for your case.

By entrusting your case regarding flight ZRH-HER to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air Berlin to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Zurich - Heraklion section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Air Berlin should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 400 €, don't compromise with Air Berlin without the opinion of a professional who knows the real value of your prejudice at Zurich.