Flight compensation Air Berlin:
Zurich — Tenerife

Get your Air Berlin flight compensation for the route Zurich - Tenerife

No one likes waiting for hours at the airport. If Air Berlin did not respect its scheduled times for your Zurich - Tenerife flight, the law is on your side.

Directive 261/2004 is clear: for 3 063 km of flight, the company Air Berlin is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Berlin Zurich - Tenerife is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Tenerife South Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Berlin owes you 400 €.

Keeping your travel documents for the Air Berlin ZRH-TFS flight is crucial to prove that you were present at boarding at Zurich.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tenerife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Not all strikes exempt the company from its obligations. If the delay of your Zurich - Tenerife trip is due to an internal strike within Air Berlin, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Zurich, assistance (meals/hotel) remains mandatory for Air Berlin.

What are your rights at Zurich airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Zurich airport, Air Berlin is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Zurich and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Air Berlin?

The formal notice letter and the collection of evidence of delay at Tenerife South Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Air Berlin website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Air Berlin. An expert can reduce this time by half.

A collective action on the Air Berlin flight from Zurich can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Air Berlin's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Air Berlin will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.