Flight compensation Air Canada:
Brussels — Dakar

How to be compensated by Air Canada on the Brussels (BRU) - Dakar (DKR) line

From Brussels Airport airport, your departure with Air Canada to Dakar didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 4 477 km of flight, the company Air Canada is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Canada Brussels - Dakar is eligible?

For an Air Canada flight from Brussels to Dakar, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

The compensation also covers boarding denials (overbooking). If Air Canada sold more seats than planned and you stay on the tarmac at Brussels Airport, the 600 € compensation is automatic.

What are the conditions for Air Canada to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dakar.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Brussels airport.
• Airline responsibility: The problem must be attributable to Air Canada (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Canada compensation

When a social movement disrupts your itinerary to Dakar, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Brussels Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Brussels airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Brussels Airport airport, Air Canada is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Brussels Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from Air Canada?

The formal notice letter and the collection of evidence of delay at Dakar airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Canada.

How long does it take to get the 600 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air Canada to validate a complex file often varies between four and twelve weeks.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Air Canada systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Air Canada is often a maneuver to encourage the traveler to abandon their 600 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Brussels Airport airport to prove their faults.