Flight compensation Air China:
Madrid — Sao Paulo

Get your Air China flight compensation for the route Madrid - Sao Paulo

No one likes waiting for hours at the airport. If Air China did not respect its scheduled times for your Madrid - Sao Paulo flight, the law is on your side.

Directive 261/2004 is clear: for 8 378 km of flight, the company Air China is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Air China Madrid - Sao Paulo is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at São Paulo International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air China owes you 600 €.

The compensation also covers boarding denials (overbooking). If Air China sold more seats than planned and you stay on the tarmac at Madrid Barajas International Airport, the 600 € compensation is automatic.

What are the conditions for Air China to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Sao Paulo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Air China (technical problem, sick crew, scheduling...).

The impact of a strike on your Air China compensation

Not all strikes exempt the company from its obligations. If the delay of your Madrid - Sao Paulo trip is due to an internal strike within Air China, the European justice recently ruled that this entitles to compensation.

Even if 600 € is not payable due to an external strike at Madrid, assistance (meals/hotel) remains mandatory for Air China.

What are your rights at Madrid airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Air China must ensure the well-being of its passengers stuck at Madrid.

Some passengers are unaware that transportation between the hotel and Madrid Barajas International Airport terminal is also included in the legal package due by Air China.

Steps: how to get your 600 € from Air China?

The formal notice letter and the collection of evidence of delay at São Paulo International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air China.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Air China. An expert can reduce this time by half.

By entrusting the recovery of your 600 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.