Flight compensation Air Europa:
Arrecife — Bilbao

Legal right to compensation: Air Europa flight between Arrecife and Bilbao

The ACE - BIO route operated by Air Europa experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 859 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Air Europa is a non-EU airline, if the flight takes off from Lanzarote Airport, the European regulation applies in full.

How to know if the flight Air Europa Arrecife - Bilbao is eligible?

To determine if your trip between Arrecife and Bilbao entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Arrecife, the regulation applies in the same way.

What are the conditions for Air Europa to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bilbao.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Arrecife airport.
• Airline responsibility: The problem must be attributable to Air Europa (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Europa compensation

If your Air Europa flight from Lanzarote Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Lanzarote Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Arrecife airport in case of prolonged wait?

If Lanzarote Airport airport becomes your temporary residence because of Air Europa, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Lanzarote Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Air Europa?

For your Arrecife - Bilbao trip, every minute counts. Note the reasons given by Air Europa staff at the Lanzarote Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

On the ACE-BIO line, delays can vary according to the reactivity of Air Europa's legal department.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Air Europa systems.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Air Europa is often a maneuver to encourage the traveler to abandon their 400 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Lanzarote Airport airport to prove their faults.