Flight compensation Air Europa:
Bilbao — Gran Canaria

Procedure: Air Europa flight compensation from Bilbao to Gran Canaria

No one likes waiting for hours at the airport. If Air Europa did not respect its scheduled times for your Bilbao - Gran Canaria flight, the law is on your side.

Directive 261/2004 is clear: for 2 042 km of flight, the company Air Europa is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Air Europa Bilbao - Gran Canaria is eligible?

The compensation for flight BIO-LPA is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Air Europa sold more seats than planned and you stay on the tarmac at Bilbao Airport, the 400 € compensation is automatic.

What are the conditions for Air Europa to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bilbao airport.
• Airline responsibility: The problem must be attributable to Air Europa (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Europa compensation

Not all strikes exempt the company from its obligations. If the delay of your Bilbao - Gran Canaria trip is due to an internal strike within Air Europa, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Bilbao, assistance (meals/hotel) remains mandatory for Air Europa.

What are your rights at Bilbao airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Bilbao Airport, Air Europa must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Bilbao Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Air Europa?

The formal notice letter and the collection of evidence of delay at Gran Canaria Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Europa.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Bilbao to Gran Canaria Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Air Europa on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.