Disrupted flight (EC 261/2004)

Flight compensation Air Europa:
Caracas — Madrid

Planned legal compensation: 600 €

Was your flight between Caracas (CCS) and Madrid Barajas International Airport (MAD) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Air Europa flight compensation for the route Caracas - Madrid

Have you experienced a major inconvenience during your trip between Caracas and Madrid with Air Europa? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 7 006 km, EC Regulation 261/2004 requires Air Europa to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Caracas (CCS)
  • Arrival airport: Madrid Barajas International Airport (MAD)
  • Flight distance: 7 006 km (~8h45)
  • Applicable compensation: 600 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Europa Caracas - Madrid is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Madrid Barajas International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Europa owes you 600 €.

The compensation also covers boarding denials (overbooking). If Air Europa sold more seats than planned and you stay on the tarmac at Caracas, the 600 € compensation is automatic.

What are the conditions for Air Europa to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Madrid.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Caracas airport.
  • Airline responsibility: The problem must be attributable to Air Europa (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Caracas, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air Europa compensation

Don't be fooled by Air Europa's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 600 € is not payable due to an external strike at Caracas, assistance (meals/hotel) remains mandatory for Air Europa.

What are your rights at Caracas airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Caracas airport, Air Europa is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Caracas and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from Air Europa?

Getting justice against carrier Air Europa requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Europa.

How long does it take to get the 600 € compensation?

Airlines like Air Europa sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Air Europa on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Air Europa's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.

Help & Information

Frequently Asked Questions: Flight Caracas - Madrid

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air Europa flight from Caracas to Madrid?

According to European Regulation EC 261/2004, the distance between CCS and MAD being 7 006 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air Europa?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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