Disrupted flight (EC 261/2004)

Flight compensation Air Europa:
Gran Canaria — Bilbao

Planned legal compensation: 400 €

Was your flight between Gran Canaria Airport (LPA) and Bilbao Airport (BIO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim and compensation for flight Air Europa Gran Canaria - Bilbao

The LPA - BIO route operated by Air Europa experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Gran Canaria and Bilbao (2 042 km), the European scale provides automatic financial protection in case of failure by Air Europa.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Gran Canaria Airport (LPA)
  • Arrival airport: Bilbao Airport (BIO)
  • Flight distance: 2 042 km (~2h33)
  • Applicable compensation: 400 €

Did you know? Even if Air Europa is a non-EU airline, if the flight takes off from Gran Canaria Airport, the European regulation applies in full.

How to know if the flight Air Europa Gran Canaria - Bilbao is eligible?

Don't confuse ticket refund and legal compensation! Even if Air Europa offers you a voucher for your Gran Canaria - Bilbao flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Air Europa to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Bilbao.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Gran Canaria airport.
  • Airline responsibility: The problem must be attributable to Air Europa (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Gran Canaria, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air Europa compensation

If your Air Europa flight from Gran Canaria Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Gran Canaria airport in case of prolonged wait?

Don't buy your food without first asking Air Europa for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Gran Canaria Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Air Europa?

It is strongly recommended to keep your Air Europa boarding pass and any communication relating to the delay suffered at Gran Canaria Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight LPA-BIO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air Europa to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Air Europa systems.

What to do faced with silence or refusal from the airline?

The first refusal from Air Europa should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Air Europa is often more striking.

Help & Information

Frequently Asked Questions: Flight Gran Canaria - Bilbao

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air Europa flight from Gran Canaria to Bilbao?

According to European Regulation EC 261/2004, the distance between LPA and BIO being 2 042 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air Europa?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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