Flight compensation Air Europa:
Madrid — Salvador

How to be compensated by Air Europa on the Madrid (MAD) - Salvador (SSA) line

Have you experienced a major inconvenience during your trip between Madrid and Salvador with Air Europa? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 6 932 km of flight, the company Air Europa is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Europa Madrid - Salvador is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Deputado Luís Eduardo Magalhães International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Europa owes you 600 €.

An unexpected cancellation or a diverted flight from Madrid Barajas International Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for Air Europa to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Salvador.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Air Europa (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Europa compensation

A work stoppage of Air Europa crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air Europa is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Madrid airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Madrid Barajas International Airport airport, Air Europa is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Madrid Barajas International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from Air Europa?

The amicable route with Air Europa to recover 600 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Europa.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Air Europa. An expert can reduce this time by half.

A collective action on the Air Europa flight from Madrid can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Air Europa's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Air Europa convictions, which is a decisive advantage.