Flight compensation Air Europa:
Madrid — Sao Paulo

Procedure: Air Europa flight compensation from Madrid to Sao Paulo

From Madrid Barajas International Airport airport, your departure with Air Europa to Sao Paulo didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 8 378 km, EC Regulation 261/2004 requires Air Europa to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Air Europa Madrid - Sao Paulo is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at São Paulo International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Europa owes you 600 €.

Keeping your travel documents for the Air Europa MAD-GRU flight is crucial to prove that you were present at boarding at Madrid.

What are the conditions for Air Europa to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Sao Paulo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Air Europa (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Europa compensation

When a social movement disrupts your itinerary to São Paulo International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Madrid Barajas International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Madrid airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Madrid Barajas International Airport airport, Air Europa is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Madrid Barajas International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from Air Europa?

The amicable route with Air Europa to recover 600 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Air Europa.

How long does it take to get the 600 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Air Europa to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Madrid - Sao Paulo section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Air Europa should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with Air Europa without the opinion of a professional who knows the real value of your prejudice at Madrid.