Flight compensation Air Europa:
Moscow — Madrid

Refund and compensation Air Europa: route Moscow to Madrid

If your trip departing from Sheremetyevo International Airport and arriving at Madrid Barajas International Airport operated by Air Europa was disrupted, you are not alone against the airline.

Given the route between Moscow and Madrid (3 420 km), the European scale provides automatic financial protection in case of failure by Air Europa.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Air Europa.

How to know if the flight Air Europa Moscow - Madrid is eligible?

Don't confuse ticket refund and legal compensation! Even if Air Europa offers you a voucher for your Moscow - Madrid flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Air Europa to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Madrid.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Moscow airport.
• Airline responsibility: The problem must be attributable to Air Europa (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Europa compensation

Not all strikes exempt the company from its obligations. If the delay of your Moscow - Madrid trip is due to an internal strike within Air Europa, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air Europa is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Moscow airport in case of prolonged wait?

Don't buy your food without first asking Air Europa for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Sheremetyevo International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Air Europa?

Starting a procedure against Air Europa for a flight from Moscow to Madrid can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Air Europa. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Air Europa on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Moscow - Madrid line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.