Flight compensation Air Europa:
Santiago — Arrecife

How to be compensated by Air Europa on the Santiago (SCQ) - Arrecife (ACE) line

No one likes waiting for hours at the airport. If Air Europa did not respect its scheduled times for your Santiago - Arrecife flight, the law is on your side.

Fortunately, for this specific route with a distance of 1 619 km, EC Regulation 261/2004 requires Air Europa to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air Europa Santiago - Arrecife is eligible?

For an Air Europa flight from Santiago to Arrecife, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

The compensation also covers boarding denials (overbooking). If Air Europa sold more seats than planned and you stay on the tarmac at Santiago de Compostela Airport, the 400 € compensation is automatic.

What are the conditions for Air Europa to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Arrecife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Santiago airport.
• Airline responsibility: The problem must be attributable to Air Europa (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Europa compensation

If your Air Europa flight from Santiago de Compostela Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Santiago de Compostela Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Santiago airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Air Europa must ensure the well-being of its passengers stuck at Santiago.

Some passengers are unaware that transportation between the hotel and Santiago de Compostela Airport terminal is also included in the legal package due by Air Europa.

Steps: how to get your 400 € from Air Europa?

The formal notice letter and the collection of evidence of delay at Lanzarote Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Air Europa website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

On the SCQ-ACE line, delays can vary according to the reactivity of Air Europa's legal department.

If your file is particularly solid regarding the incident occurred on the Santiago - Arrecife section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Air Europa is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Santiago de Compostela Airport airport to prove their faults.