Flight compensation Air Europa:
Tenerife — Madrid

Get your Air Europa flight compensation for the route Tenerife - Madrid

From Tenerife Norte Airport airport, your departure with Air Europa to Madrid didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 1 771 km of flight, the company Air Europa is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Air Europa Tenerife - Madrid is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Madrid Barajas International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Air Europa owes you 400 €.

The compensation also covers boarding denials (overbooking). If Air Europa sold more seats than planned and you stay on the tarmac at Tenerife Norte Airport, the 400 € compensation is automatic.

What are the conditions for Air Europa to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Madrid.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tenerife airport.
• Airline responsibility: The problem must be attributable to Air Europa (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Europa compensation

Don't be fooled by Air Europa's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air Europa is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Tenerife airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Tenerife Norte Airport, Air Europa must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Tenerife Norte Airport terminal is also included in the legal package due by Air Europa.

Steps: how to get your 400 € from Air Europa?

The formal notice letter and the collection of evidence of delay at Madrid Barajas International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Air Europa website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Air Europa. An expert can reduce this time by half.

A collective action on the Air Europa flight from Tenerife can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Tenerife - Madrid line.

In the last instance, it is the summons to court that often unlocks the payment. The company Air Europa will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.