Flight compensation Air France:
Kinshasa — Paris

Claim and compensation for flight Air France Kinshasa - Paris

Your claim for compensation for the Air France flight from Kinshasa to Paris deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

European legislation strictly frames passenger rights. For a distance of 6 068 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Air France, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Air France Kinshasa - Paris is eligible?

Check your actual arrival time at Paris. If Air France made you wait more than three hours on the tarmac at Charles de Gaulle International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Kinshasa, the regulation applies in the same way.

What are the conditions for Air France to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Paris.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Kinshasa airport.
• Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

The impact of a strike on your Air France compensation

Not all strikes exempt the company from its obligations. If the delay of your Kinshasa - Paris trip is due to an internal strike within Air France, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Ndjili International Airport or European air traffic control is an external cause over which Air France has no control.

What are your rights at Kinshasa airport in case of prolonged wait?

During these long hours of waiting in the Ndjili International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Kinshasa shouldn't cost you a penny more than originally planned for your FIH-CDG trip.

Steps: how to get your 600 € from Air France?

For your Kinshasa - Paris trip, every minute counts. Note the reasons given by Air France staff at the Ndjili International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Air France. An expert can reduce this time by half.

A collective action on the Air France flight from Kinshasa can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Air France will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.