Disrupted flight (EC 261/2004)

Flight compensation Air France:
London — Paris

Planned legal compensation: 250 €

Was your flight between London City Airport (LCY) and Paris-Orly Airport (ORY) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your compensation guaranteed by Regulation EC 261/2004.

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Obtain your Air France flight payout for London → Paris

Regularly, many passengers suffer delays on London - Paris with Air France. Most don't know they can claim financial compensation.

Your payout amount is independent of the fare. The distance alone of 351 km determines the payout under CE 261/2004.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: London City Airport (LCY)
  • Arrival airport: Paris-Orly Airport (ORY)
  • Flight distance: 351 km (~0h26)
  • Applicable compensation: 250 €

Note that this regulation applies regardless of any cabin class, and regardless of the passenger's nationality.

How to know if the flight Air France London - Paris is eligible?

The take-off schedule isn't the legal benchmark. Solely the {arrival time at Paris|time the doors open at Paris-Orly Airport} determines your {eligibility|right to 250€}.

The indemnity also covers overbooking cases. If Air France overbooked the flight and you were left behind at London City Airport, the 250€ payout is automatic.

What are the conditions for Air France to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Paris.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at London airport.
  • Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from London, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air France compensation

A work stoppage by Air France's crews is considered inherent to the ordinary activity of the carrier and is no longer a valid justification to refuse the 250€.

Remember that the burden of proof lies with Air France. It is up to the airline to prove that the delay of your London→Paris flight was caused by a genuinely extraordinary event.

What are your rights at London airport in case of prolonged wait?

What few know: the assistance obligation remains valid even {in extraordinary circumstances|when force majeure is invoked|when the 250€ indemnity is not owed}. Even if Air France is excused from compensation, assistance remains mandatory.

If your new flight is only the following morning, Air France must additionally cover your accommodation near London City Airport as well as the taxi or bus transfer between the airport and the hotel.

Steps: how to get your 250 € from Air France?

Get organised: capture the information screens at London City Airport indicating the cancellation, keep your expense receipts and note exact times.

Partner legal platforms have technology to audit Air France's real data and disprove false weather excuses.

How long does it take to get the 250 € compensation?

Many claimants wait more than half a year for a response from Air France. An specialist can significantly speed things up.

Digital tools now make it possible to follow the status of your claim against Air France through an online dashboard. Short-haul cases are often resolved more quickly.

What to do faced with silence or refusal from the airline?

Data shows that a majority of first rejections from Air France don't hold up when challenged by a documented counter-claim. Don't stop at the first hurdle.

If you are confident of your eligibility, you can approach the national aviation body of the departure country, or better still, escalate the case to court with a specialist legal counsel.

Help & Information

Frequently Asked Questions: Flight London - Paris

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air France flight from London to Paris?

According to European Regulation EC 261/2004, the distance between LCY and ORY being 351 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air France?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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