Disrupted flight (EC 261/2004)

Flight compensation Air France:
Lyon — Poitiers

Planned legal compensation: 250 €

Was your flight between Lyon (LYS) and Poitiers-Biard Airport (PIS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Air France flight compensation for the route Lyon - Poitiers

Have you experienced a major inconvenience during your trip between Lyon and Poitiers with Air France? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 380 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Lyon (LYS)
  • Arrival airport: Poitiers-Biard Airport (PIS)
  • Flight distance: 380 km (~0h29)
  • Applicable compensation: 250 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Air France Lyon - Poitiers is eligible?

The compensation for flight LYS-PIS is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Air France LYS-PIS flight is crucial to prove that you were present at boarding at Lyon.

What are the conditions for Air France to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Poitiers.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Lyon airport.
  • Airline responsibility: The problem must be attributable to Air France (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Lyon, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Air France compensation

A work stoppage of Air France crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Even if 250 € is not payable due to an external strike at Lyon, assistance (meals/hotel) remains mandatory for Air France.

What are your rights at Lyon airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Lyon airport, Air France is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Lyon and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from Air France?

The amicable route with Air France to recover 250 € often fails without a technical and legal file.

Partner LegalTech services have tools to check actual Air France flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

Airlines like Air France sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Air France flight from Lyon can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Lyon - Poitiers line.

Experts in aviation law have a colossal history of Air France convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Lyon - Poitiers

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Air France flight from Lyon to Poitiers?

According to European Regulation EC 261/2004, the distance between LYS and PIS being 380 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Air France?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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